01
In her final corporate role, Rocky returned to CX and delivered a transformative internal workshop that reached the entire organization, including the C-suite. Her efforts sparked a company-wide movement focused on sustainable culture and work-life balance.
02
At Gartner, Rocky excelled as a top-performing Retention Programs Manager. She led high-risk, high-value engagements that required collaboration with Executive Partners, VPs, CX, and Sales. She used strategic influence and persuasive communication to retain and grow the company’s most critical accounts.
03
In her B2B ABM Client Onboarding Manager role, Rocky worked cross-functionally to shape first impressions and ensure operational excellence. She helped create a client-first culture by influencing marketing, sales, CX, and operations teams to function as one high-performing unit.
Rocky began her corporate journey at Verizon, training seasoned union employees, many of whom had decades more experience. Her ability to build authentic relationships and earn trust in high-resistance environments laid the foundation for her people-first leadership philosophy.
At LocaliQ (a Gannett company), Rocky served as a Regional Operations Specialist, where she solved high level cross-departmental challenges without having direct authority. She consistently motivated teams to take action by identifying shared goals and building trust, not by issuing directives.
In her Client Success role for B2C digital marketing, Rocky coordinated across sales, fulfillment, support, and analytics teams to deliver seamless client experiences. She learned how to navigate multi-department collaborations and unify siloed stakeholders toward common goals.
As a LatinX ERG Lead, Rocky coordinated efforts among over 100 employees while aligning initiatives with multiple ERG leads, VPs, and C-suite executives. Without a traditional reporting structure, she led by vision, clarity, and inclusive strategy to create meaningful impact across the organization.